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Career Opportunities
RMA Technician

Career Opportunities

RMA Technician

Nexeya is currently seeking a RMA Technician for our Markham office.

The role is dynamic and will evolve over time according to the needs of the business.


Role & Responsibilities

  • Managing and responding to processing incoming product returns from clients

  • Testing returns to determine if there are any product issues

  • Taking appropriate actions to repair, replace or claim products

  • Ensuring 100% of the product returns are processed, repaired and sent to clients within the SLA requirements

  • Maintain a well-organized, accessible and clean workspace

  • Contacting manufacturers and suppliers to process product warranties

  • Developing strong understanding of products and continuing to keep knowledge updated  

  • Working with partners to process returns, refunds and repairs when necessary

  • Meeting deadlines on a regular basis as many tasks are very time sensitive

  • Packaging and processing inbound/outbound shipments

  • Working with cross-functional teams to ensure the timely completion of commitments and activities while achieving high levels of quality performance

  • Maintaining/Creating product testing guides for new products to be tested & being as efficient in how testing is conducted

  • Finding ways to get the products repaired/claimed/ replaced/warrantied within shortest amount of time and documenting the most effective ways to get a product fixed/warrantied for future reference and implementing appropriate actions

  • Implementing processes to ensure 100% accuracy in tracking product through the RMA process, and keeping the process up to date by assessing its efficacy continuously Customer Services

  • Processing, categorizing and answering customer emails and telephone calls, and providing high quality service Communicate status updates and schedules to customers and team whenever necessary

  • Answer customer related product inquiries to uphold

  • Responding to customer inquiries within 2-hours

  • Answering customer related product inquiries by being resourceful and documenting common issues/concerns for future questions.

  • Inputting, and analyzing data to identify trends in repair and replacement requests to offer insight on products/ manufacturers to management

  • Upholding 100% accuracy in product tracking system; Honeycomb document management system

  • Documenting key processes and simplifying current processes to become more efficient and effective

  • Monitor and track information on product warranties, vendor policies, common issues/ concerns and time frames for each product or supplier within spreadsheets



  • Minimum 1 year experience in Product Testing OR Graduated from a diploma in Computer Hardware Systems or Electronics Preferred Prerequisites

  • Tech savvy – passionate about Technology

  • Experienced in troubleshooting electronics

  • Experience in Customer Service 

  • Detail oriented and highly organized


All candidates are asked to submit their resume and cover letter to Human Resources at

We would like to thank all applicants for their interest in this position however only candidates being considered for interviews will be contacted.

Nexeya is an equal opportunity employer. 


Controlled Goods and ITAR restrictions may apply to some positions.

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