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How to Select the Best Plan for your needs:
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VIP
If you require support of discontinued or obsolete prooducts this is the Best Value Package for your needs.
 
Premium
If you are looking for stand alone, dedicated system access in support of current products and software platforms.
 
Silver
If you are looking support of current products and software platforms without direct access to your systems.
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Choose your custom Service Plan

  • VIP

    1,175CA$
    Every month
    Covers ALL models, software revisions and applications.
    Valid for 12 months
    • First Priority Access during business hours
    • First Next Business Day replies for after hour inquiries
    • Includes $80/mth stand alone, dedicated internet access fee
    • Includes stand alone internet access hardware
    • Includes remote access to system via team viewer
    • Phone, Chat, Email, Video Support
    • Includes support for all software versions and revisions
    • Includes application development support
    • Unlimited number of users and/or systems
    • RMA - No Charge freight for switch cards and components

  • Premuim

    750CA$
    Every month
    Adds enhanced access and priority to the Silver Plan.
    Valid for 12 months
    • Call back within 30 minutes.
    • Next business day response for after hour inquiries
    • Includes $80/mth stand alone, dedicated internet access fee
    • Includes stand alone internet access hardware
    • Includes remote access to system with team viewer support
    • Phone, Chat, Email, Video Support
    • Includes support for current hardware and software
    • Includes test program troubleshooting.
    • Unlimited number of users and/or systems

  • Silver

    500CA$
    Every month
    Best for support of current systems and software
    Valid for 12 months
    • First contact within 2 hours of less
    • Next business day response for after hour inquiries
    • Phone, Chat, Email Support
    • Includes support for current software versions and revisions
    • Unlimited number of users and/or systems
For Standard Support please contact Nexeya:
Email: nxc.support@nexeya.com
Portal: https://nexeyacanadainc.freshdesk.com
North America: 1-800-495-1998
Rest of the World: 1-905-475-2607
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